HELP CENTER

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is the withdrawal period?

You have the legal deadline for 14 -day withdrawal. You must tell us about your wish to retract in the 14 days following the delivery of your order. After this period, no recovery can be accepted. For shock absorbers manufactured according to the specificities of the customer, namely weight of the pilot or use for example, returns are not possible (Ref. CGV).

What is the cost of a return?

At the house of Suspensionmoto.com, the feedback is Free!

How to revise my shock absorbers?

At the house of Suspensionmoto.com, we take care of putting our customers in touch with brands for taking charge of revision and of reconditioning in all ease ! SO Contact us!

What is the warranty period?

The warranty period is Minimum 2 years For all shock absorbers on Suspensionmoto.com. However, some brands like Öhlins offer Guarantee extensions depending on some terms. Contact us To find out your rights and procedures in terms of guarantee.

Cost of delivery?

At the house of Suspensionmoto.com, delivery is offend For Matris at your home and offend For Shock factory in relay point (€ 9.95 at home). For Öhlins, delivery is at -50%. This is part of the privilege Suspensionmoto.com

What is the delivery delay ?

Most shock absorbers are Made at the order, depending on your specificities (weight, use ...). This is why the average time delivery is 10 days. But don't panic, you will receive a tracking number by email once your Shipped. Don't forget to check your Spam If you have not received an email from us!

I did not receive my order ?

If you have not received your order within a period of 15 days, Contact us, we will answer you very soon with a solution.

What is the withdrawal period?

You have the legal deadline for 14 -day withdrawal. You must tell us about your wish to retract in the 14 days following the delivery of your order. After this period, no recovery can be accepted. For shock absorbers manufactured according to the specificities of the customer, namely the driver weight or use for example, returns are not possible (ref. CGV).

What is the cost of a return?

At the house of Suspensionmoto.com, the feedback is Free!

How to revise my shock absorbers?

At the house of Suspensionmoto.com, we take care of putting our customers in touch with brands for taking charge of revision and of reconditioning in all ease ! SO Contact us!

What is the warranty period?

The warranty period is Minimum 2 years For all shock absorbers on Suspensionmoto.com. However, some brands like Öhlins offer Guarantee extensions depending on some terms. Contact us To find out your rights and procedures in terms of guarantee.

Cost of delivery?

At the house of Suspensionmoto.com, delivery is offend For Matris at your home and offend For Shock factory in relay point (€ 9.95 at home). For Öhlins, delivery is at -50%. This is part of the privilege Suspensionmoto.com

What is the delivery delay ?

Most shock absorbers are Made at the order, depending on your specificities (weight, use ...). This is why the average time delivery is 10 days. But don't panic, you will receive a tracking number by email once your Shipped. Don't forget to check your Spam If you have not received an email from us!

I did not receive my order ?

If you have not received your order within a period of 15 days, Contact us, we will answer you very soon with a solution.

How to find your shock absorbers?

How to find your shock absorbers?


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